Shipping policy

Shipping Policy

Last Updated: June 09, 2026

At Wellio, we are committed to getting your order to you as quickly and reliably as possible. Here is everything you need to know about our shipping process.

Free Standard Shipping

We offer FREE standard shipping on all orders within the United States. No minimum purchase required.

Shipping Methods and Estimated Delivery Times

Shipping Method	Estimated Delivery
Standard Shipping (USPS/UPS)	5-8 business days
Expedited Shipping (UPS/FedEx)	2-4 business days
Overnight/Express Shipping	1-2 business days

Business days are Monday through Friday, excluding federal holidays.

Order Processing Time

Orders are processed within 1-2 business days after payment confirmation
Orders placed after 2:00 PM EST or on weekends/holidays will begin processing the next business day
During peak periods (holidays, promotions, product launches), processing may take an additional 1-2 business days

Where We Ship

We currently ship to all 50 US states, Washington D.C., and US territories (Puerto Rico, Guam, US Virgin Islands).

We ship to:

Residential addresses
Commercial/business addresses
PO Boxes (Standard Shipping only)
APO/FPO/DPO military addresses

International Shipping: We do not currently offer international shipping. We are working on expanding our delivery options. Sign up for our newsletter to be notified when international shipping becomes available.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with:

Your tracking number
A link to track your package in real-time
Estimated delivery date

You can also track your order at any time by:

Logging into your account on our website and viewing your order history
Contacting us at support@wellioskin.com with your order number

Shipping Issues

Package Not Received

If your tracking shows "delivered" but you have not received your package:

Check around your property (porch, mailbox, side doors, with neighbors)
Wait 24-48 hours, as packages are sometimes marked delivered early
Contact the carrier directly with your tracking number
If still unresolved, contact us at support@wellioskin.com and we will investigate and work to resolve the issue

Lost or Stolen Packages

If your package is confirmed lost by the carrier, we will ship a replacement order or issue a full refund at our discretion. We may require a waiting period of 5-7 business days past the estimated delivery date before a package is considered lost.

Damaged in Transit

If your package arrives damaged, please:

Take photos of the damaged packaging and product
Contact us within 7 days of delivery at support@wellioskin.com
We will send a free replacement or issue a refund

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you realize your address is wrong after placing an order, contact us immediately. If the order has not yet shipped, we can update the address. Once shipped, we cannot redirect the package.

Delivery Delays

While we strive to meet our estimated delivery times, delays may occur due to:

Carrier delays (weather, high volume, operational issues)
Incorrect or incomplete shipping addresses
Customs processing (for US territory shipments)
Natural disasters or unforeseen circumstances

We are not liable for delays caused by the shipping carrier. If your order is significantly delayed, please contact us and we will do our best to assist.

Multiple Items in One Order

If you order multiple items, they may ship together in one package or separately depending on inventory and warehouse location. You will receive tracking information for each shipment. All items ship free regardless of how they are packaged.

Holiday Shipping

During the holiday season (November-December), shipping carriers experience high volumes that may cause delays. We recommend ordering early to ensure timely delivery. We will communicate any adjusted processing times or shipping deadlines on our website and social media channels.