Política de reembolso

Last Updated: June 5, 2026

At Wellio, we want you to love the way you feel in your Body Lift. If you are not completely satisfied with your shapewear, we offer a straightforward 30-day refund and exchange policy.

30-Day Satisfaction Guarantee

You have 30 days from the date of delivery to request a return or exchange. We want you to feel confident in your purchase, so we have made our process as simple as possible.

Eligibility for Returns

Eligible for Full Refund:

Unworn, unwashed items with all original tags and the hygiene liner/sticker still attached, in their original packaging
Items received damaged or defective
Wrong item or wrong size received (our error)

Free Size Exchange:

Ordered the wrong size? We offer one free size exchange per order on unworn, unwashed items with tags and hygiene liner attached, within 30 days of delivery (subject to availability).

Not Eligible for Return:

Items that have been worn, washed, or had the hygiene liner/sticker removed (for hygiene and safety reasons)
Items with tags removed or missing original packaging
Items returned after 30 days from delivery date
Products purchased from unauthorized retailers
Free gifts or promotional items

How to Initiate a Return or Exchange

Contact Us: Email support@wellioskin.com with the subject line "Return Request - [Your Order Number]"
Provide Details: Include your order number, reason for return, and whether you prefer a refund, exchange, or different size
Receive Instructions: Our team will respond within 24-48 business hours with return instructions and a return authorization
Ship the Item: Send the item back using the provided instructions
Receive Your Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or ship your exchange

Return Shipping

Damaged, defective, wrong item, or wrong size (our error): We will provide a prepaid return shipping label at no cost to you
Change of mind / dissatisfaction / customer-requested size exchange: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit

Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect the returned item
Refunds are issued to the original payment method used at checkout
Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider
Because we offer free shipping, the full amount you paid for the product is refunded on eligible returns

Exchanges

Need a different size or want to exchange your item? Contact us at support@wellioskin.com. Exchanges are subject to availability and apply to unworn, unwashed items with tags and the hygiene liner attached. If your desired size or item is out of stock, we will issue a full refund.

Damaged or Defective Items

If you received a damaged or defective item:

Contact us within 7 days of delivery at support@wellioskin.com
Include photos of the damage/defect and your order number
We will send a replacement at no additional cost, or issue a full refund (your choice)

Order Cancellations

If you need to cancel an order:

Before shipment: Contact us immediately at support@wellioskin.com. If the order has not yet been processed for shipping, we will cancel it and issue a full refund.
After shipment: Once an order has shipped, it cannot be canceled. Please follow the standard return process above once you receive the package.

Sale and Discounted Items

Items purchased on sale or with a discount code are eligible for returns under the same conditions as full-price items. Refunds will be issued for the amount actually paid.